Job Title: CASE MANAGER

Reports To:

RHY Program Coordinator, The Chelsea Foyer

Location:

202 West 24th Street, New York, New York 10011

Hours:

40 Hours/Week; Non-Exempt (Position requires staff to be onsite. Hybrid schedule is based on needs of program and at leadership discretion)

Salary Range: 50k-55k based on relevant post graduate experience

Job Summary:

As a member of a multidisciplinary team, the Case Manager is responsible for providing a full array of counseling, case management, advocacy services, and group work services to residents of the Foyer, an innovative 40-bed residential and vocational program for young adults preparing to transition into independent living once gaining job training, employment, and educational and life-skills competencies.

Major Duties:

• Oversee the diverse case management needs of approximately 14 young people experiencing homelessness funded through DYCD.
• Provide direct service, including individual counseling to residents a minimum of once per week.
• Work with residents to develop and implement individualized action plans and goals.
• Identify appropriate resources to assist young people on their journey to independent living.
• Ensure residents meet expectations of their contract and support skill-building.
• Assist residents in developing recreational, social skills, and budget management.
• Ensure residents comply with all program policies and procedures.
• Diffuse potential crisis situations and act appropriately to resolve crises.
• Assist young people in developing permanent connections with caring adults.
• Provide advocacy and referrals to entitlements, shelter, legal assistance, and medical needs.
• Escort residents to appointments as needed.
• Participate in fire drills including climbing five flights of stairs to ensure evacuation.
• Work through emergencies such as fires, gas leaks, power loss, or citywide emergencies.
• Work shifts independently on evenings, weekends, and holidays.
• Work with security staff to ensure appropriate visitors remain during visiting hours.
• Write weekly progress notes and maintain case records in Salesforce.
• Conduct intakes for future RHY residents including interviews and orientation.
• Provide aftercare services for one year to all RHY residents moving on from the Foyer.
• Collaborate with program and external staff involved in resident services.
• Participate in casework, staff meetings, and trainings.
• Represent the program in external meetings for resources and networking.
• Participate in DYCD site visits and follow-up actions.
• Effectively use Sanctuary Model tools to support a trauma-sensitive culture.
• Model the seven Sanctuary Model commitments.
• Integrate the SELF (Safety, Emotional Management, Loss, Future) framework.
• Perform other duties as assigned.

Required Qualifications:

• Bachelor’s Degree required. Two years of successful experience providing residential services to at-risk youth preferred.
• Successful collaboration with community-based agencies and experience with City systems.
• Ability to communicate clearly and advocate for residents.
• Flexibility to work evenings and weekends as needed.
• Understanding of the needs of young adults experiencing homelessness and cultural sensitivity, including LGBTQ youth.
• Commitment to strength-based, youth development, and trauma-informed perspectives.
• Excellent crisis intervention, advocacy, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to provide first aid.